MEMBER SPOTLIGHT: Panda Dry Cleaners

PandaDryCleaners_july2015Kevin Yu is the owner and general manager of Panda Dry Cleaners in Newburyport and he is the lucky first participant of our Member Spotlights. When we drop off our clothes at a dry cleaner, a final product doesn’t come without an incredible amount of labor. After you drop off your clothes at Panda, they go through an intense 7 step process before you pick them up. Panda prides itself on the 4 quality checks throughout their dry cleaning process, making sure there are no stains, tears, or other defects.

In college, Kevin worked the counter of his uncle’s business where he learned the ins and outs of dry cleaning. After spending years in the corporate world, Kevin decided to join his father in the family business by managing the front end of their dry cleaning business. Kevin has remained in the business since then. The most rewarding aspect of working at Panda for Kevin is the connection with the Newburyport community. He loves to meet new customers and build friendly relationships with them over time. Quoting Kevin, “I wish I could set up a coffee table in the store where I could sit down and chat with all of my customers”.

Kevin faces the same challenges as many other small businesses. One of his big challenges is keeping good help and training employees. In dry cleaning, attention to detail is huge, and with that he has to make sure his employees know all of the little details, such as deciding which stain remover to use on which stains. Kevin said that experience is the best teacher from his own experience with having his own employees. One of the big changes in the dry cleaning industry is the use of machines. Panda uses a machine presser for shirts because it’s much more efficient than hand pressing. Employees can press around 35 shirts an hour with the machine compared to 10-15 by hand pressing. Another challenge that he faces is increasing need to use more environment-friendly chemicals. He said that over the past 20 or so years that the dry cleaning industry as a whole has done a great job finding safer chemicals.

Kevin is a great guy, he describes himself as being sociable and loves to meet new people.

Panda Dry Cleaners
155 State Street, Newburyport, MA  01950
(978) 499-1735

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Comment as Anonymous change
Saturday, January 9, 2016
It seems to be a great news that panda dry cleaners gives an exclusive offer for our clothes and they are doing the cleaning process in an gentle manner by which no other laundry agents can do and i wish all the success for kevin in order to make the business a grand success - http://www.beverlycrestcleaners.com/fine-dry-cleaning/